shopping guide ( oversea customers)
Smith's American online store offers worldwide shipping.
All orders are shipped using EMS Express through Japan Post.For a full overview of availability by country, please visit this link
: [EMS Shipping Conditions].
＊About Duty and Customs
There is a possibility of being charged import duty when packages reach customs in the destination country. All charges are the responsibility of the customer. In the event of unpaid charges leading to a product return, the cost of shipping as well as any fees that incur as a result of the return will be subtracted from the amount refunded.
＊Returns and Exchanges
To begin the process of returns, it is required notify (prminoya@minoya.co.jp) within 5 days of the item being delivered. All returns must be shipped with a trackable shipping service.
All international returns will be refunded after the item is delivered and inspected. The original and return shipping method and cost will be the responsibility of the customer. Any duty or fees incurred by the process of the return of the item will be subtracted from the total amount refunded.
＊Japanese Sales Tax
All prices on product pages are displayed including 10% Japanese sales tax. For customers outside of Japan, the 10% tax will be automatically removed at the time of checkout.
＊Damage or/and Loss while shipping
We are not responsible for loss or/and damage while shipping. In case of any issue occurred whileshipping via EMS, please contact respective shipping company directly. The shipping company will investigate the details and contact the Japan Post Office if necessary.
＊ About ProductsThe sizing of products varies based on the year and location of manufacture. Per style there may be slight variations in sizing depending on fabric used. All measurements provided on product pages are unique to the individual style and fabric.
＊International Shipping
USA, Central and South America, Africa・ ・・5,000 JPY
EUROPE, OCEANIA, CANADA, MEXICO, MIDDLE EAST ・ ・・4,500 JPY
ASIA ・ ・・3,500 JPY
ASIA (CHINA / KOREA / TAIWAN) ・ ・・2,500 JPY
＊Returns must be sent to the following address :